Celtic Healthcare Helps Fulfill Patient’s One Final Wish

Screen Shot 2013-05-08 at 8.59.18 AMBy Kathleen Ganster

There weren’t any one-of-a-kind white dresses, sharp tuxedos, fancy decorations or hundreds of guests. There weren’t lovely gifts, a large band or numerous photos.

But for everyone there, it was one of the most beautiful weddings they had ever attended.

“There wasn’t a dry eye in the room,” said Penny Haas, Hospice R.N with Celtic Healthcare.

Haas and other Celtic healthcare team members helped Mark Adams and Amy Matthews* get married when Mark was in the final stage of his life. While he had recently transitioned into hospice with Celtic, it wasn’t an easy path for him or his beloved partner of 15 years, Amy.

According to Matthew Bupp, Hospice Chaplain, Mark was in his early 60s and suffering from a heart condition that would be fatal without a heart transplant.
[Read more...]

What They Give

Annabelle and Barbara are two of many who give their time and talents as Family Hospice volunteers.

Annabelle and Barbara are two of many who give their time and talents as Family Hospice volunteers.

By Franco Insana

We make a living by what we get, but we make a life by what we give. ~Winston Churchill

It was one of those many cold mornings we had in March. By all accounts, it was a typical day at The Center for Compassionate Care/Canterbury, Family Hospice and Palliative Care’s inpatient center in Lawrenceville, on the campus of UPMC’s Canterbury Place.

Despite the chill in the air, though, a certain warmth filled our inpatient unit. It came in the form of a woman bearing a broad smile who had much to give.

Celeste is a retired RN. Despite the fact that she needs the support of a walker to get around, she visits patients at The Center for Compassionate Care/Canterbury a couple of days every week, spending four hours at a time. A Family Hospice volunteer since the summer of 2012, Celeste brings music to play for some patients – and is known as a wonderful presence, providing companionship for patients and realizing their needs even when no words are spoken.

[Read more...]

Brothers at Heart

Family Hospice brothers at heartRick Rector was born with a congenital heart defect known as dextrocardia, meaning his heart was backwards in his body, essentially, and had only a single valve.   He and his family had lived for most of his 22 years knowing that at some point a heart transplant would be necessary to save Rick’s life.

Due to the defect, Rick’s skin tone had always had a blue cast to it, and he was known as “blue boy” in the Spring Hill community he still calls home.  Early on, Rick learned to “own the look” rather than succumb to teasing at the hands of others.  “God made all kinds of people, some pink, some white, some brown.  I’m a blue person,” said Rick, with the wisdom of someone who takes nothing for granted, asks thoughtful questions and remembers every kindness.

[Read more...]

Pleasant Surprises

By Franco Insana

During Super Bowl weekend, the cable channels and networks seem to dig pretty deep into their archives to broadcast every last clip, highlight, film and rerun that had anything remotely to do with football and the big game.

I admit, I indulged in watching a lot of the coverage and was pleased to see a re-playing of the famous 1970s Coca-Cola ad with the Steelers’ “Mean” Joe Greene.  Limping off the field after an apparent injury, a boy asks Joe if he needs any help. Joe says no, but the young fan is determined to do something to help his hero – so he gives him his bottle of Coke.  The rest is history: Joe tosses the kid his game jersey, making the boy one of the most envied television characters of the decade (at least in Pittsburgh).

Watching that commercial again reminded me that oftentimes, help comes from a place where we least expect it.

At Family Hospice and Palliative Care, we are fortunate to see this type of scenario play out on a regular basis.

Mar13_Helping Hands

Fulfilling the mission of compassionate care is a team effort.

[Read more...]

Celtic’s Journey Program: Helping Patients and Families With Their Own Journeys

Bill Gammie

Bill Gammie

By Kathleen Ganster

Palliative care is an important phase of health care, but one that can be difficult for families and patients to face – especially if that health care transitions to end-of-life services.

That phase of health care for physicians, patients and their families can be much easier thanks to a knowledgeable, well-trained and empathetic care team.

Celtic’s Journey Program matches health care coordinators and experts with primary care physicians to provide patient-centered care, helping patients and their families to live with terminal and chronic illnesses.

The Celtic team of trained palliative health care workers, a chaplain, a social worker and bereavement counselor work together to ensure every aspect of the patient’s health care needs are met – and their families’ needs as well.

[Read more...]

May I Help You?

Feb13_Customer Service_FrancoInsana copyBy Franco Insana

Not long ago, a young man arrived at our Center for Compassionate Care inpatient unit in Mt. Lebanon, requesting a tour. This kind of thing happens somewhat regularly. As one of Western Pennsylvania’s most respected hospice inpatient centers, we often have family members come in and ask to be shown around as they contemplate the needs of an ill loved one.

At Family Hospice and Palliative Care, we are always happy to oblige. We realize that families come to us at a most critical time and the privilege of caring for their loved ones is something we take seriously.

On top of that, our organization has been putting increased focus on customer service at all levels. Of course, it starts with the patients (and their loved ones) for whom we provide care – but it extends to vendors, benefactors, other health care providers and even each other on staff.

The day the young man mentioned above stopped in, it exemplified just how important compassionate care and customer service are.

[Read more...]

Compassionate Care Hospice—Committed to Quality of Life

corbis-med2097_11If you’re seeking a hospice program for your loved ones, you may want to take a look at Compassionate Care Hospice. We recently came across this wonderful organization and wanted to make our readers aware of them.

You can contact their closest program office so that they can set up an appointment to explain their services.

 

Reflections

RafaelSciullo.jpgBy Rafael J. Sciullo, MA, LCSW, MS

From my office window I have a view of patients and their loved ones as they first arrive to our Center for Compassionate Care in Mt. Lebanon. Over the years, I’ve noticed a few things about the walk that caregivers make to our front doors. They often appear tired and sometimes distraught; for others there is urgency in their strides. When they cross our threshold, for most, it is a step into the unknown.

No matter their circumstance, the families we serve take that step with faith – faith that their loved one will be comfortable, respected and treated with compassion. At Family Hospice and Palliative Care, I have been extremely proud to be witness to that care our staff extends to patients, families, partners, vendors and benefactors. My step of faith started with Family Hospice in 2001 – and I continue to have faith in our staff and organization as one of the finest in the country.

As was announced at the end of November, I am embarking on the next step of my career: beginning in February, I will be the President and CEO of Suncoast Hospice in Clearwater, Florida, the nation’s largest non-profit hospice organization.

[Read more...]

The Right Direction

By Rafael J. Sciullo, MA, LCSW, MS

Every day brings change of some sort. And that’s fine, provided we have the direction to keep us focused on the tasks at hand. On a recent Tuesday morning, change was in the air. Snow flurries drifted softly to the ground – and although the calendar said it was still autumn, winter was clearly knocking on the door.

On that same morning, a staffer walked out of his office and proceeded down the hall. He noticed a woman at the other end, seemingly in need of direction. Her coat was still buttoned up as she had just come in from the parking lot at our Center for Compassionate Care in Mt. Lebanon.

“Do you need some help ma’am?” our Family Hospice staffer asked.

“Yes, I’m looking for the Magnolia room,” she replied.

The Celebration of Life Wall at The Center for Compassionate Care in Mt. Lebanon

The Celebration of Life Wall at The Center for Compassionate Care in Mt. Lebanon

[Read more...]

Family Hospice & Palliative Care Names Franco Insana Interim CEO

FamilyHospice_FrancoInsana_portraitNational CEO Search Underway for Pennsylvania’s Leading Non-Profit Hospice

The board of directors of Family Hospice and Palliative Care has appointed Family Hospice chief financial officer Franco Insana as Interim CEO upon the departure of current CEO Rafael Sciullo, who announced on Nov. 30 that he will be leaving at the end of January to take a position with Suncoast Hospice in Florida.

Insana is an integral part of the leadership team and decision-making process at Family Hospice. His stewardship during the last four years has played a large part in the strength and stability of the non- profit organization. Insana has more than 25 years of business and accounting experience, particularly in the health care and non-profit environments.

During this transition period, Family Hospice’s Board of Directors will initiate a national search for the organization’s next President and CEO. This process may take up to six months.

For more information, visit www.FamilyHospice.com and www.Facebook.com/FamilyHospicePA.

 

What a Difference a Day Makes

By Rafael J. Sciullo, MA, LCSW, MS

Despite the hustle and bustle, the room is pretty quiet first thing in the morning.

The arts and crafts tables are set. T-shirts are ready for distribution. About 40 chairs are arranged in a large circle. And the registration table is prepared to be the first stop for campers and their loved ones.

Shortly before 9 a.m., they begin to make their way into the auditorium at The Center for Compassionate Care in Mt. Lebanon. Staff and volunteers are already on-site as they greet our campers and their parents or guardians with warm smiles and friendly reassurance.

Family Hospice and Palliative Care’s Camp Healing Hearts is an annual free day camp for children in the community who are coping with the loss of a loved one. Now held in four locations each year, Camp Healing Hearts offers kids a vehicle to cope with their grief through a variety of activities and interactions. Our most recent Camp took place October 6 in Mt. Lebanon.

Camp Healing Hearts campers Megan, Kiley and Brayden enjoy time bonding with therapy dogs.

Camp Healing Hearts campers Megan, Kiley and Brayden enjoy time bonding with therapy dogs.

[Read more...]

Family Hospice & Palliative Care CEO Tapped by Nation’s Top Hospice

The board of directors, management team, staff and volunteers of Family Hospice & Palliative Care proudly congratulate its President and CEO Rafael Sciullo on being tapped by Clearwater, Florida-based Suncoast Hospice, the nation’s largest not-for-profit hospice program, to become its new President & CEO, beginning February 2013. Sciullo has been CEO of Family Hospice & Palliative Care since 2001.

Commenting on his new assignment, Sciullo said, “This is a bittersweet moment for me as I’ve had the opportunity to lead what many of my peers believe to be one of the best hospice programs in the business. I am eternally grateful to our entire staff, to our tremendous volunteers and to our community-focused board of directors, for their service, support and encouragement during my years here. I will truly miss this place, these people and Pittsburgh.”

“We are very proud of Family Hospice’s growth and development under Rafael’s leadership, we congratulate him on this new opportunity and acknowledge his vision, innovation and compassion that has made Family Hospice & Palliative Care one of the country’s leading hospice programs,” said Bob Butter, chair of Family Hospice’s Board of Directors. “We wish him the very best, and thank him and the entire management team, staff and volunteers at Family Hospice for creating a standard of compassionate care and an organization dedicated to excellence in end of life care.”

[Read more...]

5 & 50—Two Important Numbers in Health Care Costs

November is National Homecare and Hospice Month.

According to a recent article by the National Association for Homecare and Hospice (NAHC):

“Our country is facing a crisis. It’s summed up in two numbers: 5 and 50. They stand for the 5 percent of patients who account for 50 percent of rising health care costs that threaten to cripple federal government and states. The answer to the problem is also summed up in numbers released by the Department of Labor this year. The latest data from the DOL shows that home care has boomed as America ages and the baby boomers begin entering their golden years. Registered nurses, home health aides, and personal care aides are among the top five occupations projected to see the largest increase in jobs by 2020 as more people need their services than ever before.”

“Home care is the answer to that costly 5 percent of Americans who suffer from multiple, chronic conditions. By keeping them out of hospitals and in their homes, home care saves money — and supports an even greater cause.”

To read more, visit:  http://www.nahc.org/HCHPCMonth/.  Click here to learn more about homecare, or watch this brief video.  To learn more about hospice, visit our sitehere or watch this informative video.

AseraCare Meeting the Needs of individuals and Their Families

Angie Hollis-Sells, President of AseraCare, discusses how AseraCare Home Health, Hospice, and Palliative Medicine meets the needs of individuals and their families.

Walking With Angels

By Rafael J. Sciullo, MA, LCSW, MS

All God’s angels come to us disguised.” – James Russell Lowell

The air was crisp and the sun was bright that morning. There were angels in our midst.

More than three hundred people (along with dozens of pets) gathered at the North Shore Riverfront Park in September for Family Hospice and Palliative Care’s annual Memorial Walk.  Our Walk honors the memory of loved ones who have died – and is open to the entire community. But it’s much more than a Memorial Walk. It is an opportunity to share and support. Many of our walkers find comfort in seeing their loved ones’ hospice caregivers at the event. They re-connect, re-live memories and show appreciation for the indelible mark each has left in the others’ lives.

Jerri was there in support of someone else who had lost a loved one. Although her own husband passed away under our care a few years ago, this was her first Walk. The time was finally right and Jerri said that she had also come to the Walk “to see her hospice angels.”

Jerri (far right) and friends at Family Hospice’s annual Memorial Walk in September.

Jerri (far right) and friends at Family Hospice’s annual Memorial Walk in September.

[Read more...]